Refund policy

Return and Refund Policy

Effective Date: September 17, 2026

At Sortwell.club, we believe every beauty experience should feel effortless, enjoyable, and trustworthy. Our goal is to provide carefully selected beauty essentials, including foundation brushes, eyelash curlers, and makeup bags, that help customers create their own personal beauty routines with confidence.

We understand that sometimes a product may not meet your expectations. This Return and Refund Policy explains the conditions, procedures, and timelines for requesting a return, exchange, or refund.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as received.
All original accessories, packaging materials, and included items must be returned.
Proof of purchase, such as an order confirmation or receipt, must be provided.

Due to hygiene and safety considerations, certain beauty products may not be eligible for return once opened or used, including:

Foundation brushes that have been used.
Eyelash curlers that have been used.
Beauty accessories that cannot be resold due to sanitary concerns.

We reserve the right to refuse returns that do not meet these conditions.

2. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the damage or incorrect item.

After reviewing your request, we may provide:

A replacement product.
A store credit.
A refund to your original payment method.

3. Return Process

To begin a return request, please contact our customer support team:

Email:
[email protected]

Please include:

Full name.
Order number.
Product name.
Reason for return.

If your return request is approved, we will provide instructions regarding where and how to send your item.

Return Address:

JOE SHIMKO FOUNDATION INC
1636 Martin Road
Wall Township, NJ 07753
United States

Customers are responsible for securely packaging returned items to prevent damage during transportation.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your bank, credit card company, or payment provider.